Front Desk Receptionist
The front desk receptionist serves as the focal point for the dental appointment system. The receptionist answers the telephone and makes appointments for patients according to the established practice protocols; greets patients as they come in, checks patients in and updates all personal and insurance information; establishes and maintains patient records files, retrieves and monitors the location of dental records; generates paperwork to register patients for services; and triages appointments for staff.
Chairside assistants are responsible for working directly with dentists while patients receive treatment. They review and maintain patients' charts, pass instruments to the dentist during procedures, sterilize instruments, make temporary crowns and impressions of teeth for study models, polish patients' teeth, and take and develop X-rays. They also assist with tasks such as scheduling appointments and ordering supplies.